Returns, Exchanges and Refunds

At Stubbs & Stallion, your satisfaction is our top priority. We strive to provide you with high-quality products and an exceptional shopping experience.
1. Returns Eligibility: please inspect your order thoroughly upon delivery and notify us as soon as possible, preferably within the statutory 14 days, if you have any concerns about quality, accuracy, size or fit.
2. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact customer support immediately via our "Contact Us" page. We may request photographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions on how to return the damaged or defective item, and we will gladly replace it for you.
3. Incorrect Orders: If you receive an incorrect item, please notify us immediately so that we can arrange a return and issue a replacement or a refund, depending on your preference.
4. Size or Fit Issues: If the product does not fit as expected, please notify us within 14 days, and we will work with you to arrange either an exchange or a refund.
5. Refunds Processing (where appropriate): Once your return is received and inspected, we will send you an email to confirm your refund which, if approved. will be processed to your original method of payment within 7 days.
6. Packaging Your Return: When returning an eligible item, please ensure it is securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival.